Basic System Requirements

  • For Mobile Users
    • An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 10+) and the CirrusMD iOS app installed.
    • An Android device (less than 2 years old) with at least Lollipop 5.1+ and the CirrusMD Android app installed.
  • For Computer Users
    • A modern desktop or laptop computer (ideally less than 3 years old)
    • Operating System: PC-Windows 7+, Apple-OSX 10.6+
    • Desktop Web Browser: Google Chrome, Safari and Firefox are preferred web browsers because they update automatically
    • Internet Explorer 11 and mobile Chrome, Safari and Firefox are not supported for provider usage – they are not fully compatible with CirrusMD’s video chat   
    • High speed internet connection of at least 3.0 Mbps Download / 1.0 Mbps Upload speeds for optimal use
    • Webcam (most modern computers have a webcam built in)
    • Microphone (most computers and webcams have a microphone built in)

Register for ER Safe TransitionsSM at

  • All fields in the form are required – please complete the form with information about the patient themselves, and not the caretaker;
  • Please ensure you add your Patient ID number from your discharge packet;
  • You can hit the tab key on your keyboard to move between form fields;
  • You must verify you are a human completing the form, not a robot, by completing the CAPCHA at the bottom of the form;
  • One you complete the form, press the REGISTER button and you will see a confirmation page with the message: Your registration has been received! You should receive an email from CirrusMD to confirm your account and complete your registration. If you are re-registering, your account has been re-activated for 7 days.

Complete your registration

  • After completing the above form, an email will be sent to you from If you don’t see the email right away, be sure to check in your junk/spam folder.
  • You must click on the link in this email to complete your registration and gain access to the platform.

Using ER Safe TransitionsSM for the first time

  • There is an ER physician on call from 6am to 11pm! After typing in your first message, the typical response times are only a matter of minutes.
  • The ER physician is there to quickly and efficiently help you – stay online after you send your message please.
  • You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.